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Highly Rated

  •   LSMM: Social Response for Agents  

    Lithium Social Media Management (LSMM) combines powerful publishing and response features sets for marketing and customer service.

    This course builds upon the core topics discussed in Social Response Foundation to prepare customer care agents, and their supervisors, for interactions in LSMM.  Through a series of conversations and real-life scenarios, we'll introduce a series of advanced features and best practices that will benefit you and your customers.

     

    Through this 53-minute course, learners are introduced to the core concepts of:

    • managing the Available Queue
    • researching past and present conversations with an author
    • interacting with customers on Twitter, Facebook, and Lithium Communities
    • merging and splitting conversations
    • assigning and escalating conversation to other teams and users
    • using the KB and Templates to quickly and thoroughly respond to customer requests
    • and best practices to help provide the best experience for your customers
    As part of another new Lithium Education feature, at the end of the course, we recommend role-appropriate next steps and courses that will help students learn more about Lithium products and best practices.
  •   Groups Foundation  
    Lithium's groups feature allows you to set up either open or private groups of your users, so they can join to discuss issues of common interest. It may be a group to discuss a particular product or an interest group from a particular part of the country. Topics published by open groups can be viewed by the community, although they have to be invited to be able to participate. Contents from private groups is only visible to members of the group.
     
    1) Groups Overview (7:23)
    2) Setting Up Groups (4:06)
    3) User-based Scenario (7:35)
  •   Salesforce Integration   Learn about the features and benefits of the integration between Salesforce.com and a Lithium community by viewing this online demonstration.
  •   LIthium Community Foundation  

    This course provides a full introduction to the features and benefits of Lithium Community.  It guides new and existing team members by setting personalized goals for creating and maintaining a successful community.  Through this 50-minute course, learners are introduced to the core concepts of:

     

      • identifying their target audience and promoting engagement
      • building a successful community with our unique discussion styles
      • establishing a core community team with a Community Manager, moderators, designers, and developers
      • promoting their community through ongoing campaigns
      • and measuring success through the power of Lithium Social Intelligence.

     

    Throughout the course, viewers are encouraged to think about and establish goals for their community.  These questions will help new teams identify top priorities, and prepare themselves as they implement and construct their site.  Existing teams can use the course to measure the success of their workflows, and onboard new team members.  At the end, we recommend role-appropriate next steps and courses that will help them learn more about the Lithium Community.