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Learn more about the certifications, agenda, and registration.
Learn more about the certifications, agenda, and registration.
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This reimagined course discusses advanced features, topics, and practices for customer care teams. It guides new and existing users through a series of real-life scenarios. Register today!
This reimagined course discusses advanced features, topics, and practices for customer care teams. It guides new and existing users through a series of real-life scenarios. Register today!
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Check out our new locations and courses. Learn More
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Most Popular
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LIthium Community FoundationThis course provides a full introduction to the features and benefits of Lithiu...
This course provides a full introduction to the features and benefits of Lithium Community. It guides new and existing team members by setting personalized goals for creating and maintaining a successful community. Through this 50-minute course, learners are introduced to the core concepts of:
- identifying their target audience and promoting engagement
- building a successful community with our unique discussion styles
- establishing a core community team with a Community Manager, moderators, designers, and developers
- promoting their community through ongoing campaigns
- and measuring success through the power of Lithium Social Intelligence.
Throughout the course, viewers are encouraged to think about and establish goals for their community. These questions will help new teams identify top priorities, and prepare themselves as they implement and construct their site. Existing teams can use the course to measure the success of their workflows, and onboard new team members. At the end, we recommend role-appropriate next steps and courses that will help them learn more about the Lithium Community.
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Administrator FoundationThis course is designed for Community Managers and Administrators who need to l...This course is designed for Community Managers and Administrators who need to learn about Lithium Community planning and administration. It includes Lithium's best practices and the basic mechanics of getting things done through the built-in Community Admin console.1. Community Admin Overview2. Inheritance of Settings3. Permissions Overview4. Roles5. Private Categories6. Ranks7. Managing Inappropriate Content8. Default User Settings
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LSMM: Social Response for AgentsLithium Social Media Management (LSMM) combines powerful publishing and respons...
Lithium Social Media Management (LSMM) combines powerful publishing and response features sets for marketing and customer service.
This course builds upon the core topics discussed in Social Response Foundation to prepare customer care agents, and their supervisors, for interactions in LSMM. Through a series of conversations and real-life scenarios, we'll introduce a series of advanced features and best practices that will benefit you and your customers.
Through this 53-minute course, learners are introduced to the core concepts of:
- managing the Available Queue
- researching past and present conversations with an author
- interacting with customers on Twitter, Facebook, and Lithium Communities
- merging and splitting conversations
- assigning and escalating conversation to other teams and users
- using the KB and Templates to quickly and thoroughly respond to customer requests
- and best practices to help provide the best experience for your customers
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Moderation FoundationThis course is designed for Moderators and Community Managers, and contains pri...This course is designed for Moderators and Community Managers, and contains principles and best practices based on Lithium's many years of delivering moderation services to its customers. While the focus is on Moderation Best Practices, the Lithium tools for carrying out these practices are also discussed.Modules: (55 min total)1. Moderation Foundation2. Tasks of Moderation3. Approach for Guideline Violations4. Moderation Tools in a Lithium Community5. Editing and Locking Posts6. Moving Posts and Threads7. Image Moderation8. Banning Users9. Floating Topics10. Moderating Accepted Solutions11. Moderating Kudos
New Training
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LSMM: Social Response Best Practices for AgentsLithium Social Media Management (LSMM) combines powerful publishing and response...
Lithium Social Media Management (LSMM) combines powerful publishing and response features sets for marketing and customer service. This course discusses best practices for Social Response agents in managing their conversations. It provides suggestions for claiming conversations, understanding customers, and crafting responses
Through this 14-minute course, learners are introduced to the core concepts of:
· time and queue management
· identifying customer need
· adopting organization-apprpriate language and tone
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LSMM: Social Response FoundationLithium Social Media Management (LSMM) combines powerful publishing and response...
Lithium Social Media Management (LSMM) combines powerful publishing and response features sets for marketing and customer service. This course provides an introduction to the features and benefits of Social Response with LSMM. It serves as an introduction to key topics such as conversation routing and management, the core agent workflow, team composition, administrative settings, and analytics.
Through this 24-minute course, learners are introduced to the core concepts of:
· tagging and routing conversations to the appropriate teams and queues
· claiming, responding and closing conversations
· discovering administrative settings
· and measuring success through the power of Analytics
As part of another new Lithium Education feature, at the end of the course, we recommend role-appropriate next steps and courses that will help students learn more about Lithium products and best practices.
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LSMM: Social Publishing FoundationLithium Social Media Management (LSMM) combines powerful publishing and response...Lithium Social Media Management (LSMM) combines powerful publishing and response features sets for marketing and customer service. Its Social Publishing tool provides the power to easily schedule, manage, and publish social marketing campaigns. This course is designed to introduce Marketing Managers and Professionals to LSMM — and the power to craft and share their stories. Participants will learn important tools and techniques to help teams plan and collaborate on their messaging. Through an interactive online course, students will get get the opportunity to tour the product and begin planning your social media strategy.Topics Covered:Product TourCampaign AnatomyAuthoring PostsCollaborator ToolsCampaign AnalyticsThe program includes 40 minutes of online, directed training from Lithium’s subject matter experts.
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Advanced DeveloperThis course is designed for Developers who customize and integrate with Lithium...
This course is designed for Developers who customize and integrate with Lithium products. The course provides the technical foundation needed for developers to achieve their customization goals on the Lithium Platform. At the end of this course, a developer should have a good understanding of the Lithium architecture, the customization layer, and performance best practices. Sections include:
- Community, Bulk Data, and LSW APIs
- FreeMarker Customization
- The Lithium-Klout SDK
- Authentication
- Production Readiness
Highly Rated
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Groups FoundationLithium's groups feature allows you to set up either open or private groups of ...Lithium's groups feature allows you to set up either open or private groups of your users, so they can join to discuss issues of common interest. It may be a group to discuss a particular product or an interest group from a particular part of the country. Topics published by open groups can be viewed by the community, although they have to be invited to be able to participate. Contents from private groups is only visible to members of the group.1) Groups Overview (7:23)2) Setting Up Groups (4:06)3) User-based Scenario (7:35)
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LSMM: Social Response for AgentsLithium Social Media Management (LSMM) combines powerful publishing and respons...
Lithium Social Media Management (LSMM) combines powerful publishing and response features sets for marketing and customer service.
This course builds upon the core topics discussed in Social Response Foundation to prepare customer care agents, and their supervisors, for interactions in LSMM. Through a series of conversations and real-life scenarios, we'll introduce a series of advanced features and best practices that will benefit you and your customers.
Through this 53-minute course, learners are introduced to the core concepts of:
- managing the Available Queue
- researching past and present conversations with an author
- interacting with customers on Twitter, Facebook, and Lithium Communities
- merging and splitting conversations
- assigning and escalating conversation to other teams and users
- using the KB and Templates to quickly and thoroughly respond to customer requests
- and best practices to help provide the best experience for your customers
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LSMM: Social Response for AdministratorsLithium Social Media Management (LSMM) combines powerful publishing and respons...Lithium Social Media Management (LSMM) combines powerful publishing and response features sets for marketing and customer service. This course covers most of the day-to-day responsiblities of and configuration settings for users in the Supervisor, and Account Admin areas of LSMM.
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Ideas FoundationLearn why customers use the Lithium Ideas product and how it helps them and thei...Learn why customers use the Lithium Ideas product and how it helps them and their community members. The brief tutorial describes the necessity to coordinate this feature with product management from your company. It covers terminology associated with ideas -- labels, status, comments, tags -- and basic user tasks such as navigating, voting and commenting on an idea, submitting a new idea, and finally - how an idea manager would change an idea status.1) Ideas Overview (3:43)2) Navigating Ideas (3:21)3) Voting and Commenting on Ideas (1:33)4) Submitting an Idea (1:40)5) Changing an Idea’s Status (1:23)
