Social Response Foundation
The perfect starting point for your training on the Social Response component of the Khoros Social Media Management (LSMM) Platform, this course provides a full introduction to the features and benefits of Khoros Social Response.
Khoros Social Media Management (LSMM) combines powerful publishing and response feature sets for marketing and customer service. This course focuses on the Social Response component of LSMM and serves as an introduction to key topics such as conversation routing and management, the core agent workflow, team composition, administrative settings, and analytics. At the end of the course, we recommend role-appropriate next steps and courses that will help students learn more about Khoros products and best practices.
- Tagging and routing conversations to the appropriate teams and queues
- Claiming, responding, and closing conversations
- Administrative settings
- Measuring success through the power of Analytics